Dial A Ride Program


Morongo Dial-A-Ride 
 

The Morongo Transportation Department provides Morongo Dial-A-Ride (MDAR) transit services to qualified residents residing on the Morongo Indian Reservation. MDAR is a curb-to-curb, advance reservation, transportation service for seniors, persons with disabilities, and tribal students, Morongo TANF recipients and employees.
 

Hours of Operation and Destination

San Gorgonio Pass Area (Banning, Beaumont, and Cabazon)
Monday - Friday 7:30am to 4:30pm (Last Call at 3:30pm)

MDAR does not operate on the following major holidays:

New Year's Day
Martin Luther King Day
President's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Indian Day
Veteran's Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
 

Who can use Morongo Dial-A-Ride services?


Morongo Dial-A-Ride services are available to:

  • Persons with disabilities 
  • Persons who are ADA Certified        
  • Elderly/Senior 55+ (with ID) 
  • Tribal students ( Services restricted to school hours, days and locations)
  • Morongo TANF Recipients Note: (*Please note: Underage passengers must be accompanied by an adult.  Any child 46” tall or under rides free when accompanied by a fare paying adult)
  • Tribal employees working on tribal premises (with ID) *Please note: Services for Tribal employees are restricted hours of service and availability.

 

Services for tribal employees are restricted to 11:00am-1:00pm, Monday- Friday. Services for students are restricted to school hours, days and location.

 

Dial-A-Ride Reservation Service System


The Morongo Dial-A-Ride program operates on a Reservation Service System. Passengers have to call (951) 755-5245 at least 24 hours in advance to make a reservation. Morongo Dial-A-Ride service is on a first come, first serve basis; more notice may be requested to book certain times. Reservations can be made up to 21 business days in advance.

Passengers are able to schedule appointments by contacting the Morongo Transportation Department during business hours, 7:00am-4:30pm, Monday-Friday.

For service after-hours, please call the Morongo Transportation office to make a reservation. When making a reservation appointment through voicemail, please provide the following information in the message:

  • Your name and telephone number
  • Desired reservation date and time
  • Address of pick-up and drop-off location

A transportation staff member will return your call the next business day for confirmation.  Appointments must be confirmed by a transportation staff member prior to pick-up.

MDAR has a 15-minute window to pick-up clients. This means that the driver can arrive up to 15 minutes before or after a scheduled pick-up time. The client is required to be ready to go when the driver arrives because the driver is not allowed to wait. In this regard, MDAR is comparable to regular transit service, not a taxi service. Our dispatcher is encouraged to group riders together who have similar time schedules and destinations as long as the time windows are met and clients are not unduly delayed.

 

Same Day Service


May be allowed, based on availability.

 

Return Rides 


Clients should schedule their return trip when they are scheduling a ride. The same 15-minute pick-up window applies to scheduled return rides. Client is required to be ready to go when the driver arrives. Driver is not allowed to wait.

 

Fares and Reservation Process


All qualified recipients must fill out an MDAR application and receive approval prior to transportation services. The base fare for MDAR service is $1.00 per passenger, per boarding. Drivers cannot give change. Applicants can also purchase, at Morongo’s Tribal Administration building, a monthly bus pass for $30.00 for unlimited boarding.

Qualified applicants must show proof of Morongo residence, including required documents from the following list:

  • ADA Certification Award Letter
  • California Identification or Driver License
  • Morongo Tribal Student ID or School Registration
  • Morongo Tribal Employee ID
  • Proof of Disabilities
  • Utility Bill
  • TANF Registration
     

Code of Conduct


Courtesy is to be shown to the driver and fellow passengers at all times while aboard a tribal vehicle. The following rules are designed for your safety and comfort:

  • No tipping allowed to any tribal driver or staff member.
  • Fares must be exact; driver is not equipped to make change.
  • All payments for trips must be made prior to departure.
  • No eating, drinking, or smoking.
  • No open containers of alcohol.
  • No riding under the influence of alcohol and or illegal drugs.
  • No weapons or firearms.
  • No abusive, threatening or obscene language or actions toward driver, passengers, and or tribal employees.
  • No deliberate fare evasion.
  • No large, bulky or heavy items (e.g., 5-gallon water bottles, etc.)
  • No operating or tampering with equipment while on board a Tribal vehicle.
  • No pets allowed except service animals.
  • Radios, cassette tape players, compact disc players or other sound-generating equipment are not permitted to be played aboard the vehicle.
  • No bags of items for recycle or refuse.

Deliberate violation of the “Rules of Conduct” is cause for suspension from MDAR service and under certain circumstances expulsion and possible criminal prosecution.

 

Wheelchair Brakes & Footrests Mandatory


For safety reasons, all wheelchairs must have functional brakes and footrests attached in order to be transported on the lift. Wheelchair lifts on the Dial-A-Ride buses are designed to lift common wheelchairs that do not exceed 32x51 inches, measured two inches off the ground. The maximum weight restriction for the lift is 800 pounds (chair and occupant).  This is a safety and liability issue.

 

Cancellations


Last-minute cancellations are very costly to the MDAR Program, especially if a reserved seat cannot be used by someone else who needs a ride. Before requesting a ride, please be sure of pick-up time. If unable to ride as scheduled, please call Dial-A-Ride provider to cancel request as soon as possible. Cancellations received less than two hours before the scheduled pick-up time will be considered a "no-show."

 

"No-Show" Policy


A "no-show" passenger is one who places a request for service, but does not meet his/her ride within three (3) minutes of the driver's arrival and/or does not cancel the trip at least two (2) hours before the scheduled pick-up.

If a passenger has three (3) "no-shows" in a 30 day period, he/she will be placed on suspension from the use of Dial-A-Ride services for 30 days.

 

Late Rides


If the bus has not arrived 30 minutes after the scheduled pick-up time, please call Morongo Transportation Dispatch. If at all possible, use a phone where driver/vehicle can be seen arriving.

 

Trip Denial


Dial-A-Ride providers have a limited number of trips available each day. It is not uncommon to have trip denied because the time slot requested is filled.

 

Companions


While riding on the San Gorgonio Area Dial-A-Ride, each elderly/senior passenger can ride with one (1) Personal Care Attendant (PCA), who provides individual assistance to qualified passengers. The PCA is not charged for the trip. The PCA must travel to and from the same destination as the passenger. Additional companions may be accommodated on a space available basis. Companions pay full fare and must travel to and from the same destination as the passenger.

 

MDAR Mission Statement


The Morongo Transportation Department’s mission is to exceed and provide safe, secure, reliable, exceptional customer service while utilizing innovative technology, training, and security for our passengers.

 


Dial-A-Ride Application

Morongo Dial-A-Ride Brochure

Transportation Safety Plan

 

For more information:

Please visit transportation@morongo-nsn.gov or call our Reservation Service number at (951) 755-5245